Terms of Service
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Terms and Conditions
Amity Adventure (Pty) Ltd
Last Updated: November 6, 2025
Welcome to Amity Adventure
These Terms and Conditions govern your use of our website and booking of our travel services. By accessing our website or booking any tour, safari, or travel service, you agree to be bound by these terms. Please read them carefully before making a reservation.
1. Acceptance of Terms
By using our website (www.amityadventure.com) or booking any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, along with our Privacy Policy.
These terms apply to:
- All tours, safaris, and travel packages offered by Amity Adventure
- Bookings made through our website, email, phone, or in person
- All travelers, including the booking agent and all party members
Amity Adventure reserves the right to refuse service to anyone at any time for any reason.
2. Bookings and Payments
2.1 Booking Process
A booking is confirmed only when:
- You have completed the booking form with accurate information
- You have paid the required deposit or full payment
- You have received written confirmation from Amity Adventure via email
2.2 Payment Terms
- Deposit: A non-refundable deposit of 30% is required at the time of booking
- Full Payment: Must be received at least 60 days before departure date
- Late Bookings: Bookings made within 60 days of departure require full payment at time of booking
- Payment Methods: We accept credit cards, bank transfers, and approved payment gateways
2.3 Pricing
All prices are quoted in USD unless otherwise stated. Prices are subject to change due to:
- Currency fluctuations
- Fuel surcharges
- Government tax changes
- Park fees or permit increases
Once your booking is confirmed and paid, the price is guaranteed except for changes mandated by government authorities.
3. Cancellation and Refund Policy
Important: All cancellations must be made in writing via email.
3.1 Cancellation by Customer
| Days Before Departure | Cancellation Fee |
|---|---|
| 60+ days | 30% of total booking (deposit) |
| 30-59 days | 50% of total booking |
| 15-29 days | 75% of total booking |
| 0-14 days or no-show | 100% of total booking (no refund) |
3.2 Cancellation by Amity Adventure
We reserve the right to cancel any tour due to:
- Insufficient bookings (minimum numbers not met)
- Force majeure events (natural disasters, political instability, pandemic, etc.)
- Safety concerns
- Operational issues beyond our control
In such cases, you will receive a full refund or the option to reschedule to an alternative date. We are not liable for any additional expenses incurred.
3.3 Changes by Customer
Changes to bookings (dates, accommodation, tour type) are subject to:
- Availability
- A change fee of $50 per booking
- Any price difference for new arrangements
- Changes within 30 days of departure may not be possible
4. Travel Documents and Requirements
4.1 Passports and Visas
It is your responsibility to ensure you have:
- A valid passport (must be valid for at least 6 months after your return date)
- Appropriate visas for all countries visited
- Required vaccinations and health certificates
- Travel insurance (strongly recommended)
Amity Adventure is not responsible if you are denied entry to any country or refused boarding due to incorrect or incomplete documentation.
4.2 Health Requirements
You must:
- Consult your doctor regarding required vaccinations (Yellow Fever, Malaria prophylaxis, etc.)
- Disclose any medical conditions or special requirements at time of booking
- Ensure you are physically fit for the activities included in your tour
- Bring adequate supplies of any prescription medications
4.3 Travel Insurance
We strongly recommend comprehensive travel insurance covering:
- Trip cancellation and interruption
- Medical expenses and emergency evacuation
- Lost or delayed baggage
- Personal liability
- Adventure activities (if applicable)
5. Liability and Insurance
5.1 Limitation of Liability
Amity Adventure acts as an agent for various tour operators, accommodation providers, transport companies, and activity providers. While we take care in selecting reputable partners, we are not liable for:
- Loss, damage, injury, or death caused by third-party service providers
- Flight delays, cancellations, or schedule changes by airlines
- Acts of nature, weather conditions, or natural disasters
- Political unrest, terrorism, or war
- Theft, loss, or damage to personal belongings
- Illness or injury during your tour
5.2 Assumption of Risk
By booking a tour with us, you acknowledge that:
- Travel to certain destinations involves inherent risks
- Wildlife viewing and adventure activities carry potential hazards
- Medical facilities in remote areas may be limited
- You participate in all activities at your own risk
5.3 Our Responsibility
We commit to:
- Provide services with reasonable skill and care
- Select reputable and licensed suppliers
- Assist you in case of emergencies during your tour
- Maintain appropriate business insurance
6. Guest Conduct and Safety
6.1 Behavioral Expectations
All guests must:
- Follow instructions from guides, tour leaders, and local authorities
- Respect local customs, traditions, and laws
- Treat fellow travelers, staff, and local communities with courtesy
- Respect wildlife and natural environments
- Not engage in illegal activities
6.2 Safety Guidelines
- Always follow safety briefings and instructions
- Stay with your group during activities
- Do not feed or approach wild animals
- Maintain safe distances from wildlife as instructed
- Report any safety concerns immediately to your guide
6.3 Removal from Tour
Amity Adventure reserves the right to remove any guest from a tour without refund if:
- Their behavior endangers themselves or others
- They are intoxicated or under the influence of drugs
- They fail to follow reasonable instructions from staff
- They engage in illegal activities
- Their behavior is abusive or disruptive to others
7. Changes to Services and Itineraries
While we make every effort to operate tours as advertised, circumstances may require changes to:
- Itineraries
- Accommodation
- Transport arrangements
- Activities or excursions
We reserve the right to make such changes for safety, operational, or other valid reasons. We will notify you as soon as possible and provide suitable alternatives where feasible.
No refunds are provided for minor changes. Significant changes may entitle you to compensation as per applicable consumer protection laws.
8. Complaints and Dispute Resolution
8.1 During Your Tour
If you have concerns during your tour:
- Report issues immediately to your guide or tour leader
- Allow us the opportunity to resolve the problem on-site
- Document the issue with photos or written notes if necessary
8.2 After Your Tour
Formal complaints must be:
- Submitted in writing within 30 days of tour completion
- Sent to info@amityadventure.com
- Include booking reference, dates, and detailed description
We will investigate and respond within 14 business days.
8.3 Governing Law
These Terms and Conditions are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of South African courts.
9. Contact Information
Amity Adventure (Pty) Ltd
South Africa Office
3, Socrates Way, Century City
Cape Town, South Africa
Phone: +27 78 471 4852
India Office
B44 Royal City
Jaipur, India, 302012
Phone: +91 978 275 1890
Email: info@amityadventure.com
Website: www.amityadventure.com
10. Additional Terms
10.1 Age Requirements
The booking agent must be 18 years or older. Children under 18 must be accompanied by an adult. Some activities may have minimum age requirements for safety reasons.
10.2 Special Requests
Dietary requirements, accessibility needs, or other special requests should be communicated at time of booking. While we will make reasonable efforts to accommodate such requests, we cannot guarantee their fulfillment.
10.3 Photography and Marketing
By participating in our tours, you consent to Amity Adventure using photographs or videos taken during the tour for marketing and promotional purposes. If you wish to opt out, please inform us in writing.
10.4 Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
10.5 Updates to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website with the revision date. Your continued use of our services constitutes acceptance of the updated terms.
By Booking With Us
You acknowledge that you have read, understood, and agree to these Terms and Conditions. You confirm that all information provided is accurate and that you accept the terms of our cancellation policy, liability limitations, and all other provisions outlined above.
Ready to Book Your African Adventure?
Now that you understand our terms, you're ready to start planning your unforgettable journey with Amity Adventure.
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